Frequently asked questions

🎄What are your last order dates for Christmas delivery

Help with our new Photobox EditorChanges to our product catalogueIntroducing our new mobile appBonusprint & Photobox migrationHow to download your previous purchased creations as PDFs

How to get started with our creation toolsHow to create personalised wall decor with PhotoboxHow to create a personalised calendarHow to create a photobook with our editorHow can I share my photo book?How to add extra features like Layflat Premium

When will I receive my order?How can I check the status of my order?What does my tracking status mean?My order has not arrived yet, what do I do?What are the shipping costs?Precautionary advice for delivery to a po box and BFPO address

How can I apply my promotional code?My Reupload code isn’t working. What should I do?What payment methods are available?Where can I find my order number?How can I receive the invoice for my order?Can I add a smaller copy of my photo book during ordering?

GeneralPhoto booksWall DecorCalendarsCardsPrints

How long do you keep my photos?How can I delete my account?How can I change the content of my order?How can I cancel my order?Can I merge two placed orders?How can I change my account email address?

McDonalds-Partnership 2024 OfferHow does the ‘Buy now, create later’ voucher promotion work?Can I combine a promotional code and gift voucher in the same order?What can I do if my promotional code or voucher does not work?Can I use multiple promotional codes in one order?How can I combine two gift vouchers to pay for my order?

How can I subscribe to the newsletter?What is your ‘Customer satisfaction guaranteed’ all about?Why does my Photo book have wavy pages?Contact detailsWhy do you install cookies?SustainabilityHow can I subscribe to the newsletter?What is your ‘Customer satisfaction guaranteed’ all about?Why does my Photo book have wavy pages?Contact detailsWhy do you install cookies?Sustainability